Case Study: NBC’s Heroes

After a summer-long teaser campaign, NBC‘s “Heroes” opened to great ratings and wonderful reviews. I haven’t been this excited for a new series since 24 and Lost first showed up.

According to this recent LA Times article, the networks are spending increasingly higher amounts to produce their new series. High-definition video is more expensive to produce. Marketing campaigns are no longer restricted to their own networks. And successful shows demand much more than just a TV image.

Heroes

Heroes is a tale of “ordinary people with extraordinary abilities.” Sort of like “X-Men” before they got together under one roof. There’s the cheerleader who can’t get hurt. The single-mom whose reflection in the mirror has a mind of its own. The cop who can hear your thoughts. The Japanese salesman who can bend the space-time continuum…

Heroes offers a great many opportunities for Digital Media Integration. Is NBC taking advantage of them?

What Heroes is doing right

Heroes has a magnificent story where, like in Lost, all the characters are somehow connected. The producers have also tried building an off-screen story to accompany the broadcast. It’s in this area of media integration that shows like Heroes can really make a difference. These are some of the things NBC got right:

* Hiro Nakamura (space-time dude) has a blog.

* Claire Bennet (unbreakable cheerleader) has a MySpace profile, as do some of her on-screen friends. (Very interesting, given that MySpace is owned by one of NBC’s rivals).

* If you missed the live episode, you can download it or watch it on NBC’s website. They also have a two-minute replay available.

* Message Boards let you get together with other viewers and some of the show’s producers and explore your wildest conspiracy theories.

* Online Comics delve deeper into the storyline.

So NBC is actively expanding the show into the internet, which is great. But they still have a way to go…

What Heroes is doing wrong

Considering the effort NBC has put into this show, it’s sad to see them not taking full advantage of the available opportunities. These are some of the things they either got wrong or didn’t get at all:

* Hiro’s blog is hosted at nbc.com, under a huge NBC logo and navigation banner.

* Hiro’s blog shows a note indicating it’s been translated by Yamagato Software. A Google search for this company comes up empty. A mock website for this company, perhaps with some hidden clues, would’ve been great. (Interestingly enough, there’s a Yamagata company that does translations).

* There’s no online presence for Isaac Méndez, the artist. An online gallery or even a Flickr account should me available with some of his paintings.

* No online mention of Peter Petrelli’s brother political campaign.

* Incomplete website. Even though we’re past the second episode of Heroes (and the lengthy ad campaign), some areas of the official website are still not ready. Try clicking on the Games or Downloads links and you get a “Coming Soon!” message. And if you cheat and enter the urls yourself, you get half-finished placeholder pages.

Is it too late?

NBC still has time to fix these problems. The show is young and the audience large. And there’s always the remote possibility that these materials are out there, but still haven’t been discovered or made it to the top of the search results… And user generated content (maps, theories, connections, etc.) will eventually surface.

But this has all been done before, and it’s been done right (see Lost and The Blair Witch Project), so what, exactly, are we waiting for?