Mozy Backup Inconsistencies

I’ve been using Mozy Backup on my Mac for a while now. It apparently works invisibly in the background which is good (hassle-free) but also quite dangerous if things don’t go as expected. I haven’t had the need to retrieve anything from Mozy’s online backup -though my friends tell me it works really well, but today I encountered the following conflicting dates which I’m hoping Mozy can explain:

According to Mozy’s online gauge, my last backup occurred 8 days ago:

Mozy Backup’s Online Gauge

But according to Mozy’s desktop application, my last backup was 3 days ago:

Mozy Desktop Status

So, which is it?

  • Just hours after posting this story, Mozy’s support team contacted me and are currently examining the issue. I’ll update with any findings.

  • Just hours after posting this story, Mozy’s support team contacted me and are currently examining the issue. I’ll update with any findings.

  • Did you find out what this problem was? My Mozy is acting up too….

  • The Mozy team is still looking into it. However, I downloaded the latest version from their website (mozy-0_6_2_2-390.dmg : https://mozy.com/account/download), ran the Uninstaller included with it and re-installed Mozy.

    After several attempts, having to re-create my configuration file, shutting down and restarting Mozy… it’s now working fine and backing up all my data.

    The website reports the latest backup was today.

    I’ll update the post when I hear back from the Mozy team.

  • Did you find out what this problem was? My Mozy is acting up too….

  • The Mozy team is still looking into it. However, I downloaded the latest version from their website (mozy-0_6_2_2-390.dmg : https://mozy.com/account/download), ran the Uninstaller included with it and re-installed Mozy.

    After several attempts, having to re-create my configuration file, shutting down and restarting Mozy… it’s now working fine and backing up all my data.

    The website reports the latest backup was today.

    I’ll update the post when I hear back from the Mozy team.